Within Symantec Web Gateway (SWG) appliance, you add one or more blacklist entries, seeking to block downloads of Skype or another exectuable which installs an application. When you test your blacklist entry, you find that the SWG appliance permits access to the file without either presenting a block page to the client browser or logging the transaction within the Custom Reports. You seek steps to repair or workaround this issue.
Currently, the Blacklist files by extension feature searches for keywords within files of the type specified by the extension. It does not search for and block for keywords within the URL.
To change this behavior requires an enhancement for SWG appliance. Please contact support if you would like to be added to the enhancement request.
To workaround this behavior, please blacklist each site individually using keywords.
Imported Document ID: TECH158055
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