However, Symantec does not recommend using this approach at the first sign of installation trouble. Only use CleanWipe as a last resort when the usual uninstallation methods are unsuccessful.
In instances where the difficulty in installing Symantec Endpoint Protection is related to GPO policy, lack of hard drive space, or other environmental factors, running CleanWipe does not resolve the underlying issue.
In certain circumstances, CleanWipe can be useful in removing old versions of components or drivers (LiveUpdate or firewall drivers, for example) that can conflict with the new versions. In these specific cases, Technical Support may recommend the use of CleanWipe.
Imported Document ID: TECH158509
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