The My Open Tickets Report in ServiceDesk 7.1 shows tickets that are Closed, Resolved or Completed and it should not.
In the Data Column of the My Open Tickets report under Process Management > Not Completed filter (the blue box), Any is selected. Unfortunately Any, which refers to any of the available process results of Closed, Resolved or Completed in this case, is not being applied.
Edit the Not Completed filter. Uncheck Any and manually add Closed, Resolved, and Completed. These process results will now be applied and Closed, Resolved and Completed tickets will no longer be shown.
Imported Document ID: TECH158786
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