You would like to know how to request a change to the categories that a URL is currently associated with in the Symantec Web Gateway or you would like to request that a URL that is not categorized be categorized.
Symantec Web Gateway uses the IBM Cobion URL filtering database. If you feel that a URL has been incorrectly classified or you would like to request that an unclassified URL be classified you can request a change via the IBM site. To access the site from the SWG UI go to the Policies->Blocking Feedback page and click the “Request changes to Content Filter classification” link. This link will take you to the IBM URL test site where you can test the URL. Once you test the site you will then be given the option to request changes to its categorization. You will also be given the option to provide an email address so that you can get feedback if and when a categorization change has been accepted.
Imported Document ID: TECH158859
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