The server was installed correctly and set up with the IIS and all other required components. ASP.NET v2.0.50727 is installed and set to "Allowed". On the System Check page however, the message appears that "ASP.NET may be prohibited in your IIS configuration. Please check IIS web service extensions and ensure that ASP.NET is Allowed." and the installation cannot be continued. The DefaultAppPool in the IIS is stopped. It can be started again, but once the System Check has been run, it will stop once more.
ASP.NET may be prohibited in your IIS configuration. Please check IIS web service extensions and ensure that ASP.NET is Allowed.
In the System Event log, look for the following messages:
The identity of application pool 'DefaultAppPool' is invalid, so the World Wide Web Publishing Service can not create a worker process to serve the application pool. Therefore, the application pool has been disabled.
The identity of application pool, 'DefaultAppPool' is invalid. If it remains invalid when the first request for the application pool is processed, the application pool will be disabled. The data field contains the error number.
The DefaultAppPool is configured with the wrong identity or the password is incorrect or missing.
Open the IIS manager, expand the Application Pools and select the 'DefaultAppPool'.
Right-Click it and select 'Properties'.
Open the 'Identity' tab.
Tick the 'Configurable' option if it is not already active.
Browse to the correct domain user, this is the Service Account you created for use by ServiceDesk.
Enter the correct password and hit 'Apply'.
Ensure the DefaultAppPool is started and refresh the System Check page in the ServiceDesk installation screen.
NOTE: Another cause for this error could be that the chosen Application Pool Identity is not a member of the local 'IIS_WPG' group.
Imported Document ID: TECH158894
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