After attempting to rollout the Monitor Agent for Windows to a machine, the Software Delivery Status states that the Run failed. In the Run History tab for the Monitor Plug-in for Windows, it states an Exit code 50.
If you try to manually execute the install file (Altiris_MonitorAgentPackage_7_0_x86.exe, Altiris_MonitorAgentPackage_7_0_x64.exe), a Newer Version Detected error occurs which states, Setup has detected a newer version of this product and cannot continue.
These symptoms occur if an identical, or newer, version of the Monitor Agent is already installed on the machine. This holds true for the Monitor Agent RMS, or Site Server Monitor Service, as well.
This behavior is by design; You cannot install the Monitor Agent a machine which already has the same version installed. By default, the rollout policies exclude machines which already have the current version of the Monitor Agent or Remote Monitoring Server (RMS) installed.
Monitor Solution for Servers 7.x
Imported Document ID: TECH159664
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