An email alert notification is sent to the Administrator that one of the important processes on Messaging Gateway (SMG) has crashed unexpectedly or has exited with an unexpected status code.
"bmerver crashed on signal 6"
"conduit crashed on signal 11"
SMG will automatically restart scanning and rule update processes in the event of an unexpected process crash. Usually this happens within seconds but the operating status of all SMG services should be verified from Status > Hosts > Software and Services.
If this occurs multiple times please contact Symantec Technical Support to collect diagnostics data from the SMG system for analysis.
Imported Document ID: TECH160275
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