To upgrade from any previous version: 7.5, 7.6, 7.7, 8.0-1, 8.0-2.
Before upgrading to SMG 9.x it is necessary to upgrade to version 8.0.3. So if you are in the version 8.0.2 the sequence would be: 8.0.2 > 8.0.3 > 9.x (9.5). Or if you are in the version 7.7, you need to upgrade first to 8.0.3 then 9.5: 7.7 > 8.0.3 > 9.x (9.5).
2. Download current version installed (x.x.x and 8.0.3) (ISO/OSRestore version) from https://fileconnect.symantec.com/ and burn it in a CD for recovery purposes only. Login with the serial number of the product.
5. Schedule the upgrade: it can take a number of hours. Advice: once upgraded to version 8.0.3, leave it running for a while and make sure all functionalities are correctly working before upgrading to version 9.5.
How to upgrade using the command line:
Login to the appliance as admin using either a keyboard/monitor or an SSH session.
Command: 'update' will give the 'usage'.
To check all available updates: 'update list'
Download the version you need: 'update download 8.0.3'
Watch the command line as it is downloading the update and if it gives any errors. The download can be done while the MTA is running.
Pause the mailflow on the scanners (this should be done out of office time) At the command line type: 'pause-mode pause' NOTE: The above command will Accept mail but do not scan them yet; it will hold them in the inbound/outbound queue.
Stop the Control Center service At the command line type: 'service controlcenter stop' This should be done automatically by the appliance when updating but better to stop it manually first.
Perform the Upgrade At the command line type: 'update install 8.0.3' Watch the command line as it is installing the latest version and if it gives any errors
Reboot The Appliance should reboot automatically after a successfully upgrade but if it is not make sure it does
Restore the mail flow Login to the scanner and at the command line type: 'pause-mode normal'.
Verify the upgrade and version Login to the Control Center and Check Status - System - Current software version.
Imported Document ID: TECH160419
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