Unable to add computer with existing client installation package
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Unable to add computer with existing client installation package

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Article ID: 154415

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Updated On:

Products

Endpoint Protection

Issue/Introduction

You cannot add a computer using the existing client installation package even though you provide the correct credentials.

Cause

It is necessary that the target computer's Computer Browser service is running. In the event that the Computer Browser service is stopped, the deployment cannot proceed.

Resolution

On the target client computers, check the following:

  • That you can log in as Administrator
  • That the Workstation service is started.
  • That the Computer Browser service is started.
  • That File and Printer Sharing for Microsoft Networks is installed for the local connection.

All of these are required to successfully deploy the client software.