Symantec Endpoint Protection 12.1: Double-byte characters in exported Manager log files are garbled in Microsoft Excel
Last Updated June 28, 2011
You have exported a log file from Symantec Endpoint Protection Manager. The log file uses double-byte characters, e.g. Asian or Western European characters. When you try to open the exported log file in Microsoft Excel or other editor, the double-byte characters are garbled.
This caused by inconsistent interpretation of the UTF-8 text file format among different applications.
If you open a UTF-8 file directly, Microsoft Excel expects a BOM (Byte Order Mark) at the beginning of the text stream.
Log files from Symantec Endpoint Protection Manager that contain double-byte characters can be viewed correctly in Microsoft Excel if you open them using Excel's data import (open file from text) and choose comma as the delimeter.
Other viewers or editors may work differently.
ID: 2245304, 2325626
DBCS characters in csv report file display as garbage if opened with Microsoft Excel.
Imported Document ID: TECH162300
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