Endpoint Protection may malfunction after using Windows System Restore
Last Updated August 09, 2017
You have used Windows System Restore to "restore my computer to an earlier time". Afterwards, Symantec Endpoint Protection (SEP) malfunctions.
SEP client interface displays "File system Auto-Protect is malfunctioning". Clicking "Fix All" or running LiveUpdate or installation repair does not resolve the problem.
This happens because the Endpoint Protection LiveUpdate content is a mix of data and excutable files. When restoring the computer to an earlier time, System Restore will not alter data files but will remove executable files. If there has been new LiveUpdate content downloaded since your restore point, SEP will be in a corrupt state.
If SEP malfunctions after using Windows System Restore, uninstall and reinstall the client.
ID: 2239915, 2114681
After using system restore on Vista to roll back to a restore state where SEP had older content, SEP technologies stop working, and can't be fixed through LU
Imported Document ID: TECH162443
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