A managed Symantec Endpoint Protection client which is connected to its manager is not displaying a green dot
Last Updated September 28, 2011
It is observed that after a migration or change to the installed features of a Symantec Endpoint Protection (SEP) client, which did not require a reboot of the computer, that the client is no longer displaying the green dot indicating it is not in active communication with its Symantec Endpoint Protection Manager (SEPM). Reviewing the local SEP client GUI, "Help > Troubleshooting > Last Connected:" indicates that the client is communicating with its SEPM.
During the installation process, a temporary registry key is set as expecting a restart, even when one is not needed. This results in the suppression of the display of the green dot on the SEP client's system tray shield icon. This problem is cosmetic, and does not indicate an actual problem with client communications with the SEPM.
Symantec is investigating this problem in order to determine a solution. This document will be updated when new information or a solution becomes available.
Workaround: Since the registry key is intended not to persist, restarting the client computer results in the correct display of the green dot.
This occurs during a change, repair or a migration of a Symantec Endpoint Protection client that requires no reboot upon completion.
Imported Document ID: TECH162756
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