Symantec Endpoint Protection 12.1 clients are unable to connect to the Shared Insight Cache server.
Event ID: 34055
Unable to connect to the Shared Insight Cache Sever
Check to see if the Shared Insight Cache server can be reached from the client system.
Open a command prompt and type the following command: ping <server>
If there is no response, please check your network for routing issues.
Check to make sure the port is open on the server. (The default port for the Shared Insight Cache server is 9005.)
Open a command prompt and type the following command: telnet <server> 9005
If no connection is made, check the server for firewalls, including Windows Defender.
If the connection can be established using telnet but the warning in the event view persists, then check the WinHTTP proxy settings on the client system. When using a proxy, you should use the fully qualified domain name of the Shared Insight Cache server in the client Virus and Spyware policy configuration. Using the IP address may not work with the proxy.
Imported Document ID: TECH163095
Subscribing will provide email updates when this Article is updated. Login is required.