Some of the actions from multiple Content Filtering policies may not take place for a message.
This behavior is by design.
When more than one content filtering policy applies to a message, some of the actions specified may not take place as follows:
The order of policies on the Email Content Filtering Policies page determines content filtering policy priority. Higher priority content filtering policies appear higher up in the list.
Actions specified for the highest priority content filtering policy that applies to a message are triggered according to the rules for combining actions.
For the other content filtering policies that apply to the message, the only actions that can happen are the Send notification and Create an incident (without holding for review) actions.
For example, if you have configured the action of "Strip attachments" for one Content Filtering policy and the action of "Route the message" for another lower priority Content Filtering policy, and if a message triggers BOTH these policies, then ONLY the "Strip attachments" action will apply to the message. If you want BOTH these actions to be applied to the message, then, as a workaround, you should merge the two policies into a single policy with appropriate conditions and add all the desired actions to that policy.
For additional details, please see the topic titled "About multiple content filtering policies" on page 867 in Symantec Messaging Gateway (SMG) 9.5 Administration Guide.
Imported Document ID: TECH163361
Subscribing will provide email updates when this Article is updated. Login is required.