Unexpected Server Error when logging into Symantec Endpoint Protection Manager console
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Unexpected Server Error when logging into Symantec Endpoint Protection Manager console

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Article ID: 154531

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Unexpected Server Error when logging into Symantec Endpoint Protection Manager console.

The Home, Monitors, and Reports tab may be blank.

Unexpected Server Error

Cause

This may happen if the Symantec Endpoint Protection Manager is using a SQL database, the SQL installation has only one named instance in it, and the Endpoint Protection Manager was configured using the default values of SQL server_name and port, rather than server_name\instance_name and port.

 

Resolution

Re-run the Symantec Endpoint Protection Manager Server Configuration Wizard, and specify server_name\instance_name and port when configuring the SQL database connection.