Random "Unscannable" verdict given by a Symantec Messaging Gateway appliance
Last Updated July 06, 2011
Under some circumstances, a Symantec Messaging Gateway (SMG) appliance provides a random "Unscannable" verdict for emails with attachments with the "max_time" shown under the "Details" section in the Message Audit Log (MAL).
Container limits under: Protocols -> SMTP -> Settings, under the "Scanning" tab are exceeded. The following is the default value under the "Container Limits" configuration section: Maximum time to open container:60 Seconds.
Change this setting to a higher value progressively till the error disappears. For example, change "60" to "120", then click on the "Save" button to save changes, and check the MAL to see if the error disappears.
Imported Document ID: TECH164010
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