Home, Monitors, and Report tabs blank. Error: Unexpected server error 0x10010000
Last Updated August 25, 2011
When clicking on the Home, Monitors, and Reports tabs the screen is blank. There is an error presented.
Unexpected server error 0x10010000
Improper user account being used. In the (Reporting.log) the following message was found.
[07-Jul-2011 13:28:25] PHP Fatal error: Uncaught <b>Source:</b> Microsoft OLE DB Provider for ODBC Drivers<br/><b>Description:</b> [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user ''. The user is not associated with a trusted SQL Server connection.<br>Error code: -2147352567<br>Trace: ##0 C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\Include\Common\ado.php(67)#2Ftw')
The user account being used was not able to authenticate to the external SQL database.
Log into the SEPM using a user account that has full rights to access both the SEPM and the external SQL database.