Upon release from quarantine, an embedded picture originally placed in the body of the message is not viewable and displays as a broken link.
Last Updated June 06, 2014
When an e-mail message has an embedded picture and the message is quarantined as a result of a content filtering rule with the action to take "Quarantine message body/Attachment", upon release of the quarantined message, the picture does not appear and it appears as a broken link (it is replaced by a square with a red x in the upper left corner). There is no separate quarantined item of the picture. The released message is not the same size as the original message.
There is no error message. The message is released but the embedded picture appears as a broken link (box with a red x in the upper left corner of the message body).
Symantec Mail Security for Microsoft Exchange, 7.0.x and higher, added an option to Quarantine Entire Message and replace with text. If this action is taken, the message is released properly.
Earlier versions of Symantec Mail Security have no workaround. Symantec is aware of the situation and is looking for a solution. This document will be updated once a solution is available.
Content Filtering and the action is: Quarantine message body.
When a message is quarantined that contained an embedded picture in the message body, upon release from quarantine, the picture is not included in the released file or message and displays as a broken link. The picture appears to be completely gone and there is no separate quarantined item.
Imported Document ID: TECH164328
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