The NS console reports a task failure even though it is executed on the clients.
search cancel

The NS console reports a task failure even though it is executed on the clients.

book

Article ID: 154625

calendar_today

Updated On:

Products

Task Server

Issue/Introduction

The task status in the Console is wrong if the task gets executed over a specific site server with task server services installed.

  • Task gets started
  • NS console job status is "not started", or even "queued"
  • Clients receive the job and run it successfully
  • In the NS console, the task runs into a timeout

This happens only at clients which are connected to one specific task server.
Clients that are connected to the task server run on the NS have a correct job status in the NS console.

Environment

ITMS 7.x - 8.x

Cause

The Task Server installed on the affected site server is an older version than the one on the NS.

CTDataLoad.exe on the Task Server, as an example, is on version 8.1.1641.0
CTDataLoad.exe on the Notification Server, as an example, is on version 8.1.1800.0.

Resolution

Activate the task server upgrade policy on the site server to ensure it is on the same version as the NS.