When a CCS CER (Collection Evaluation Reporting) job is run, it sometimes shows unknown results for all checks in the standard.
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When a CCS CER (Collection Evaluation Reporting) job is run, it sometimes shows unknown results for all checks in the standard.

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Article ID: 154679

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Updated On:

Products

Control Compliance Suite Control Compliance Suite Standards Server Control Compliance Suite Standards Module

Issue/Introduction

When a CCS CER (Collection Evaluation Reporting) job is run, it sometimes shows unknown results for all checks in the standard.

Cause

Some possible causes:
  1. Data collector is not properly configured.
  2. Assets Import job failed.
  3. Data Collection job failed.

Resolution

Please do the follow

  1. Please check if Data Collector is configured and is working properly. Then please check if the Assets Import job has worked properly and if not, then please troubleshoot the Assets Import first.
  2. If Assets Import works properly then please create a TEST Standard and run Data Collection.
  3. If Data Collection worked properly, then please run Evaluation Job.
  4. If problem is still not resolved, then please collect CCS logs and take a screen shot or copy and send to Technical Support any error messages found in the steps above.