Control Compliance Suite (CCS) Data Collection job including Windows workgroup machines in DMZ fails to collect data for Workgroup assets.
Last Updated July 21, 2011
Master Query Engine (MQE) in a delimitarized zone (DMZ) fails to synchronize.
Windows Data Collector error: Information Server query returned with message MQE Failure - MQEQuery::ExecuteStartQuery: The RPC server is unavailable.
Query engine (QE) Hotfix for bv-Control for Windows was not applied to MQE in DMZ.
Step One: Install the query engine Hotfix for bv-Control for Windows query engine in DMZ
NOTE: Before you install this Hotfix, you must close any RMS Console products that are running.
To install the query engine Hotfix
From the <RMS_Console_Installation_Directory>\Control\Windows\QEHotfixes folder, double-click the latest Hotfix executable. NOTE: Alternatively, you can copy the file to a computer that hosts a query engine, and double-click the executable on that computer.
In the Hotfix - Welcome panel, click Next.
In the HF - Location to Save Files panel, select the location where you want the required installation files to be decompressed and executed. By default, the required installation files are saved to the Temp folder (C:\Documents and Settings\<Username>\Local Settings\Temp). You can specify the location where you want to save the files in the Save files in folder text box.
In the Hotfix Distribution panel, the Select Location of Hotfix Files and Select ECS Database Machine text boxes contain the appropriate values. The Select Domain to Update drop-down box and the Available Query Engine Machines box also contain the appropriate values. These values appear only if the distribution utility communicates with the ECS. If the distribution utility is unable to communicate with the ECS, an error message is displayed. Enter the name of the computer that hosts the ECS in the Select ECS Database Machine text box. In the bv-Config component of bv-Control for Windows or the Services control panel, ensure that the ECS is running. After you enter the name of the computer that hosts the ECS, click Refresh. The distribution utility contacts the ECS and updates the list of the available domains.
From the Select Domain to Update drop-down box, select the domain in your network that contains the query engines that you want to update. The names of the computers that host both the Master and Slave Query Engines in the selected domain appear in the Available Query Engine Machines box.
Check Enable reboot-deferred copy for locked files. If this option is not checked, the Hotfix is not applied on the computers that have the BindView query engine files locked.
Click Apply Hotfix to apply the Hotfix to the selected computers.
Step Two: Verify the query engine connection for Windows query engine in DMZ
From the Query Engine In Connection Database, select the Query Engine you need to verify the connection for.
Click Verify. The Connection Database manager tries to establish connection to the Query Engine. The Verify option checks the connection between the selected Query Engine and the database. The Query Engine may display NOT VERIFIED or NOT CONNECTED in the Status column of the Query Engines In Connection Database box. You can use the Verify option to try to reestablish the connection to the Query Engine.If the connection is successfully made, the Status column displays Connected.
Imported Document ID: TECH165164
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