How to recreate the recovery file for Symantec Endpoint Protection Manager.
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How to recreate the recovery file for Symantec Endpoint Protection Manager.

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Article ID: 154689

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Updated On:

Products

Endpoint Protection

Issue/Introduction

You have misplaced the recovery file created with Symantec Endpoint Protection Manager (SEPM), and wish to recreate it.

Cause


 

Resolution

Rerunning the Management Server Configuration Wizard and following the steps below to reconfigure the management server will recreate the recovery file.

-Run the Management server configuration wizard.
-while running the configuration wizard , uncheck the recovery file box " Use a recovery file to restore communication with previously deployed clients"  in bottom of first page.
-Click Next and let the Configuration Wizard complete.
-New Recovery file will be generated automatically.

After the wizard is complete, the recovery file will appear in the \Program Files(x86)\Symantec\Symantec Endpoint Protection Manager\Server Private Key Backup folder in the format: Recovery_yyyy_mm_dd_hh_mm_ss.zip.

 

 

Additional Information

The recovery file includes the encryption password, keystore files domain ID, certificate files, license files, and port numbers.

It will be renewed during the SEPM upgrade and after updating a new certificate.