After entering whitelist entries into the Central Intelligence Unit (CIU), the Symantec Web Gateway (SWG) appliance continues to log events for the whitelisted machines.
Symantec repaired this issue in SWG5.0.3 and later. To receive the repair, update to the latest version of Symantec Web Gateway. Note that upgrading to SWG5.1 requires a reboot and changes the URL Filtering ruleset from one published by IBM Cobion to one published by Symantec Rulespace.
If you are not able to upgrade immediately, you can work around this behavior by entering whitelist entries locally at each SWG appliance.
- SWG in Inline mode, with client browsers in the Protected Network behind SWG.
Imported Document ID: TECH165328
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