When using CMDB Solution or Asset Management Solution, the error "License Count for CMDB/Asset Management Solution has been exceeded. Licenses owned:1, in use:1" occurs, even though only one license is being used. This prevents further use of CMDB or Asset Management.
License count for CMDB/Asset Management Solution has been exceeded. Licenses owned:1, in use:1
There are multiple causes for this issue:
Product defects, Etracks 2412610, 2751628, 2813749 and 3163775.
These issues are resolved in CMDB Solution 7.5 and Asset Management Solution 7.5 . Due to the defects' complexity, point fixes for 7.1 will not be provided, however, the following workarounds can often resolve the issue in 7.1.
Preliminary: Check if licenses are being consumed normally
Notes: (1) Before continuing, one license for CMDB or Asset Management will only grant one user in a Symantec Management Console access to those program's functions at a time. If it's possible another user is consuming the license, then this is working as designed. The other user must close their Console and then five minutes elapse for the license to be reclaimed, or the Altiris Service can be restarted. If the main user is 100% certain, however, that there are no other users, and only one license is available, than the issue that this article discusses is most likely the cause. (2) Also, this issue should therefore not be confused for when this occurs "normally", meaning, all licenses are actually validly being used. Close the workstation's console and then allow 10 to 15 minutes to pass for the license to be reclaimed for other users wishing to use CMDB or Asset Management, or, consider purchasing additional licenses to accommodate the number of Asset workers.
If the above checks show that the licenses are failing to be reused by the same user on the same computer, the following are workarounds that may resolve or reduce the frequency of the issue:
Part 1: Increase the Security Cache and Item Cache settings for the Symantec Management Platform.
Part 2: Verify that no duplicate user accounts exist and that the user account being used has been imported from Active Directory.
Note: This is a common issue and often ends up being the cause and solution.
Part 3: Ensure that the computer accessing the Symantec Management Platform Console is not using both IPv4 and IPv6.
Part 4: If the above normal solutions all fail, upgrade the CMDB Solution or Asset Management Solution license node count to greater than 1.
The only other way to resolve this is to apply a new license for the product that has the issue (either CMDB Solution and/or Asset Management Solution, depending on the product in the error) that has more than 1 node count. Purchase a new license from Symantec Sales, or apply the temporary limited licenses attached to this article to accomplish this.
How do Asset Management Solution and CMDB Solution licenses work?
Asset Management 7.1
License count is only one for CMDB or Asset Management; rarer occasions can see multiple licenses still have this issue, even though there should be some free for use.
Note: This cannot occur with CMDB Solution 7.5 as it is no longer licenses and has not been reported for Asset Management 7.5. If this appears to be occuring for Asset Management 7.5, ensure that all solutions from this article are followed correctly, which should resolve the issue (and is therefore not the 7.1 defect re-occurring).
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