The Symantec Endpoint Protection Manager's (SEPM) or Symantec Protection Center's (SPC) embedded database process (dbsrv11.exe or dbsrv9.exe) utilizes a large amount of memory (more than 700 MB).
This issue occurs when the SEPM's\SPC's embedded database service is configured to use more memory than the default (64MB for SEPM 11.x, 256 MB for SEPM Small Business Edition 12.0, 128 MB for SEPM 12.1).
This issue can be resolved by configuring the SEPM\SPC's Embedded database service to have a lower maximum memory usage setting. This setting is controlled via the registry. Use the steps below to modify the the setting:
Open the Windows Registry editor and locate the Parameters sub-key for the SEPM's embedded database
HKEY_LOCAL_MACHINE\SYSTEM\CURRENT_CONTROL_SET\Services\SQLANYs_sem5\Parameters on SEPM 11.x and SEPM 12.1
HKEY_LOCAL_MACHINE\SYSTEM\CURRENT_CONTROL_SET\Services\ASANYs_sem5\Parameters on SPC 12.0
Locate the maximum memory value in the Parameters string value - this is the number immediately following "-ch" in this string
Modify this value to the defaults listed in the Cause section above
Note: For environments reaching the maximum number of clients supported by the embedded database, it may be necessary to increase this number beyond the default settings to ensure stability.
Imported Document ID: TECH166729
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