"Failed to retrieve the policy files from the management server" while creating the installation package.
Last Updated July 28, 2012
While exporting the installation package the installation package from either of following
·Add client wizard from clients tab.
·Install packages tab from Admin > Servers tab.
"Failed to retrieve the policy files from the management server"
- Data folder location for SEPM i.e. C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\ is not configured properly.
- After creating new groups in SEPM, it does not create a group ID with long alphanumeric folder e.g. 5921EA030AD0132001DE6BE92D34DD76 in following location C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent.
Pointing the SEPM to use correct data folder is the best way to resolve this issue.
-Stop the service for Symantec Endpoint Protection Manager.
-Run the Management Server Configuration Wizard.
-On the first screen ensure that Use a recovery file box is unchecked (By default it is checked.)
-On the next page under Server data folder ensure that correct data path i.e. %Drive letter%:\Program Files\Symantec\Symantec Endpoint Protection Manager\data (this is default path) is selected.
-After that complete the management server configuration wizard.
-Login to the SEPM.
-Then Create new group for testing.
-Ensure that after creating new group it is generating new alphanumeric folder on the location mentioned above under data\outbox\agent.
-Now try to export an installation package it should be successful.
SEP 12.1 with Windows Server 2003 Standard Edition SP2.
Imported Document ID: TECH166733
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