While exporting the installation package the installation package from either of following
·Add client wizard from clients tab.
·Install packages tab from Admin > Servers tab.
"Failed to retrieve the policy files from the management server"
- Data folder location for SEPM i.e. C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\ is not configured properly.
- After creating new groups in SEPM, it does not create a group ID with long alphanumeric folder e.g. 5921EA030AD0132001DE6BE92D34DD76 in following location C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent.
Pointing the SEPM to use correct data folder is the best way to resolve this issue.
-Stop the service for Symantec Endpoint Protection Manager.
-Run the Management Server Configuration Wizard.
-On the first screen ensure that Use a recovery file box is unchecked (By default it is checked.)
-On the next page under Server data folder ensure that correct data path i.e. %Drive letter%:\Program Files\Symantec\Symantec Endpoint Protection Manager\data (this is default path) is selected.
-After that complete the management server configuration wizard.
-Login to the SEPM.
-Then Create new group for testing.
-Ensure that after creating new group it is generating new alphanumeric folder on the location mentioned above under data\outbox\agent.
-Now try to export an installation package it should be successful.
SEP 12.1 with Windows Server 2003 Standard Edition SP2.
Imported Document ID: TECH166733
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