The update fails to complete. During the reinstall of the update the error messages mentioned below occur.
- PGPException encountered in pgpupdate when installing package: Signature check failed on pup file contents
- Signature check on updates failed!. Please verify that your system clock is correct.
- package /var/lib/ovid/updates/ovidclient-deploy-18.104.22.1682-1672.i386.rpm does not exist
- Installing update PGP Universal 3.2.0 (Build 1672)
Upgrade partially installed but did not finish completely. The XML files are currently loaded in the directories for a completed install even though the install failed. The Encryption Management Server sees these files and assumes that the install has been completed.
This can be resolved by accessing the server via the command line and removing the uploaded updates.
For assistance in removing the updates via the command line, please contact the Symantec Enterprise Support.
Using SSH access use the following (for help with accessing the server via SSH, see the following Knowledge Base article).
Accessing the Encryption Management Server command line for read-only purposes (such as to view settings, services, logs, processes, disk space, query the database, etc) is supported. However, performing configuration modifications or customizations via the command line may void your Symantec Support agreement unless the following procedures are followed. Any changes made to the Encryption Management Server via the command line must be:
Authorized in writing by Symantec Support.
Implemented by a Symantec Partner, reseller or Symantec Technical Support.
Summarized and documented in a text file in /var/lib/ovid/customization on the Encryption Management Server itself.
Changes made through the command line may not persist through reboots and may be incompatible with future releases. Symantec Technical Support may also require reverting any custom configurations on the Encryption Management Server back to a default state when troubleshooting new issues.
Imported Document ID: TECH167500
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