Control Compliance Suite (CCS) Web Console does not load the Policy view
Last Updated October 24, 2011
A CCS Web Console user clicks the Policy view to manage policies and their relationships. The default Policy portal page 'Accept Policies' attempts to display view, but remains in a loading state indefinitely.
The procedure responsible for requesting the policy data returned the entire body of the policy for each of the policies.
Note: This can be a large amount of data for the browser to render when policy count is greater that 15.
Since a console user does not require the entire body of each policy at the time the Accept Policies page is rendered, the control was updated so that it will not return the body of each policy for this view. The data that is now returned is much smaller and renders in a timely fashion.
Prerequisites for installing Control Compliance Suite 10.5.1 2011-3 Update
Before you install Control Compliance Suite 10.5.1 2011-3 Update, you must ensure that your infrastructure meets the installation requirements.
Note: You must close all remote consoles before you upgrade to Control Compliance Suite 10.5.1 2011-3 Update.
The prerequisites to install the 2011-3 Update are as follows:
Before you install the 2011-3 Update, you must take a backup of all the computers where the product databases and the components are installed.
Ensure that the same user who installed Control Compliance Suite 10.5.1 or the user who is assigned the CCS Administrator role, installs the 2011-3 Update.
Ensure that you have installed the Data Collection components and Reporting and Analytics components of the Control Compliance Suite 10.5.1.
You must install 2011-3 Update on the Control Compliance Suite Data Collection 10.5.1 before you upgrade the Reporting and Analytics 10.5.1 components.
Ensure that you install the 2011-3 Update in the following order on the product components:
CCS Directory Server
CCS Application Server
Data Processing Service
To maintain the transaction logs, ensure that the hard disk space on the reporting database computer is more than 100GB. The logs can increase in size during the upgrade of the CCS Application Server component.
After installing the 2011-3 Update, Symantec recommends that you must run the Scheduled Reporting Database Synchronization job before you run any other jobs.
Note: Before installing the CCS 10.5.1 2011-3 Update on a CCS 10.5.1 installation that has been upgraded from CCS 9.0.1, the setup will verify whether the data migration has been completed for all modules of CCS 10.5.1.
If the data migration has not been done or is incomplete, then the following message will be displayed and the installation will be blocked: Data migration for all the CCS applications is not complete. Launch the MigrationUtility.exe from the <Install Directory>\Reporting and Analytics\Application Server directory to complete the migration. Data migration is mandatory before applying the CCS Update.
CCS 10.5: Update 2011-2 (Build 10.50.326.10200)
Imported Document ID: TECH167716
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