The Lotus Notes Preloader will crash, when the Symantec Endpoint Protection (SEP) Lotus Notes Email plugin is installed onto computers that also have Lotus Notes 8.52 preloader (nntspreld.exe) installed.
Error message at login:
IBM Lotus Notes/Domino has stopped working.
A problem caused the program to stop working correctly. Please close the program.
The Windows Application Event log will contain the following:
Faulting application name: nntspreld.exe, version: 126.96.36.19981, time stamp: 0x4dd3f8a1
Faulting module name: NLNVP.DLL, version: 11.0.7000.52, time stamp: 0x4dcab53a
This is fixed in SEP11 RU7 MP2. Release notes for SEP11 RU7 MP2 are here: http://www.symantec.com/docs/TECH103087
A workaround for this issue (if you cannot upgrade to SEP11 RU7 MP2):
Uninstall the SEP Lotus Notes email plugin via Add/Remove Programs Delete the nlnvp.dll from the Lotus Notes installation directory. i.e. C:\Lotus\Notes.
Imported Document ID: TECH168242
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