System is unresponsive due to SemSvc.exe once Symantec Endpoint Protection Manager is upgraded to 12.1
Last Updated February 29, 2012
After upgrading the Symantec Endpoint Protection Manager (SEPM) to 12.1, the system becomes unresponsive.
a. SemSvc.EXE is taking 90-100% CPU usage
b. The Windows Application Event Log shows Event ID 3299. This event is appearing every 20 minutes.
c. The Apache service "httpd.exe" reports the following error in the Application Event Log:
httpd.exe: Could not reliably determine the server's fully qualified domain name, using X.X.X.X for ServerName.
Data Execution Prevention (DEP) is enabled and causing the Apache service to crash.
Turn off DEP or add Apache service in DEP exception List.
1. Right Click on My Computer > Properties 2. Select Advanced Tab. Under Performance click on Settings button 3. Select Data Execution Prevention 4. Click Add and browse to: ..:\Program Files\Symantec\Symantec Endpoint Protection Manager\apache\bin 5. Select httpd.exe and click OK
Note: Turing Off DEP may cause security intrusions.
Imported Document ID: TECH168248
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