KNOWN ISSUE: "Computer Summary" report shows incorrect disk space size for the computer with USB ports
Last Updated August 30, 2011
Incorrect disk space information shown when report is generated using "Reports ->Discovery and Inventory -> Inventory -> Cross-Platform -> Operating System -> Computer Summary"
When a USB hub is attached to a computer the Inventory will show each port as a USB Hard Disk. The Inv_HW_Storage table then shows the Max Media Size of each unpopulated port as the same value as the preceding hard drive.
It is a known issue. Etrack has been raised and fix should be available in next software update.
TO REPRODUCE THE ISSUE:
To find out about disk sizes, please use following query: Check the Inv_HW_Storage table for the Problematic computer, you will need it's Guid, to see what disks it has in that table.
SELECT * FROM Inv_HW_Storage WHERE [_ResourceGuid] = 'guid of COMPUTER-SHOWING-INCORRECT-DISKSPACE'
To find ResourseGUID regarding computer, please follow the steps below: 1. Generate Computer summary report where you have having an issue. 2. Right click on the computer and select "Resource Manager" 3. Note down the GUID and use it in query mentioned above.
SMP Version: 7.0.8800 Inventory Version: 7.0 MR1
Imported Document ID: TECH168363
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