Finding computers using Client Deployment Wizard (CDW) in the Symantec Endpoint Protection Manager (SEPM) Console generates an error stating "Unexpected console error. [ 0x80010000 ]". No results are returned.
Unexpected console error. [ 0x80010000 ]
From scm-ui log we see below the errors
Sep 26, 2022 10:48:30 AM STDOUT: SoftwarePackageObject>> getSecurityFixContentBuildNumbers: serverProduct: SESM AntiVirus Client Win32, serverVersion: 14.3 RU5, serverLanguage: English, serverMinikor: {F1033000-3200-C000-0000-000001430500}
Sep 26, 2022 10:48:30 AM DataobjectManager INFO: >>> GetObject(getObjectByGUID): LuDownloadedContentArray 6028C6E625754ECE4312D41CB963A039 Duration: 0.06s (60.0ms)
Sep 26, 2022 10:48:30 AM STDOUT: SoftwarePackageObject>> getSecurityFixContentBuildNumbers: Found LuPackageContent: <?xml version="1.0" encoding="UTF-8"?><LuPackageContent ServerMoniker="{F1033000-3200-C000-0000-000001430500}" ClientMoniker="{01033000-3200-C000-0000-000001430500}" SequenceNum="235085900" SequenceTag="PATCH" ServerVersion="14.3 RU5" ServerProduct="SESM AntiVirus Client Win32" ServerLanguage="English" NameSpace="schema" _i="FA241F6CAC1A031377576834D444C520" _t="1664035220676" _d="false" _v="14"><ObjReference Name="SoftwarePackageLink" TargetId="D40BD703B7DAE2CE872A2C93D05B3763" TargetType="SoftwarePackage" NameSpace="schema" _i="EA805980AC1A0313775768341CCA07F0" _t="1663996841455" _d="false" _v="5"/></LuPackageContent>
Sep 26, 2022 10:48:30 AM STDOUT: SoftwarePackageObject>> isSecurityFixContent...
Sep 26, 2022 10:48:30 AM STDOUT: SoftwarePackageObject>> isSecurityFixContent, result: true
Sep 26, 2022 10:48:30 AM STDOUT: SoftwarePackageObject>> isSecurityFixContent...
Sep 26, 2022 10:48:30 AM STDOUT: SoftwarePackageObject>> isSecurityFixContent, result: true
Sep 26, 2022 10:48:30 AM STDOUT: SoftwarePackageObject>> getSecurityFixContentBuildNumbers: serverProduct: SESM AntiVirus Client Win64, serverVersion: 14.3 RU5, serverLanguage: English, serverMinikor: {F1033000-6400-C000-0000-000001430500}
Sep 26, 2022 10:48:30 AM DataobjectManager INFO: >>> GetObject(getObjectByGUID): LuDownloadedContentArray 6028C6E625754ECE4312D41CB963A039 Duration: 0.016s (16.0ms)
Sep 26, 2022 10:48:30 AM STDOUT: SoftwarePackageObject>> getSecurityFixContentBuildNumbers: Found LuPackageContent: <?xml version="1.0" encoding="UTF-8"?><LuPackageContent ServerMoniker="{F1033000-6400-C000-0000-000001430500}" ClientMoniker="{01033000-6400-C000-0000-000001430500}" SequenceNum="235085900" SequenceTag="PATCH" ServerVersion="14.3 RU5" ServerProduct="SESM AntiVirus Client Win64" ServerLanguage="English" NameSpace="schema" _i="169D717FAC1A031377576834302B6956" _t="1664035220676" _d="false" _v="14"><ObjReference Name="SoftwarePackageLink" TargetId="D9C808F1A16D0B19C47690FC1333BC8F" TargetType="SoftwarePackage" NameSpace="schema" _i="0ABB2E89AC1A031377576834A3646C40" _t="1663996856018" _d="false" _v="5"/></LuPackageContent>
Sep 26, 2022 10:48:30 AM STDOUT: packageSecurityFixBuildComboBoxDefaut >> Set default selection with index: 0
Sep 26, 2022 10:48:30 AM LoggerUtilities STDERR: Exception:
com.sygate.scm.console.util.ConsoleException: Unexpected console error. [0x80010000]
at com.sygate.scm.console.ui.client.dlg.InstallClientWizardDialog.initDialog(InstallClientWizardDialog.java:261)
at com.sygate.scm.console.ui.client.dlg.InstallClientWizardDialog.<init>(InstallClientWizardDialog.java:239)
at com.sygate.scm.console.ui.client.ClientPanel.doAddNewComputers(ClientPanel.java:1249)
.
.
Sep 26, 2022 2:23:47 PM STDERR: Exception in thread "AWT-EventQueue-0"
Sep 26, 2022 2:23:47 PM STDERR: java.lang.IllegalArgumentException: setSelectedIndex: 0 out of bounds
Sep 26, 2022 2:23:47 PM STDERR: at java.desktop/javax.swing.JComboBox.setSelectedIndex(JComboBox.java:622)
Sep 26, 2022 2:23:47 PM STDERR: at com.sygate.scm.console.ui.client.dlg.DeployConfigGeneralPanel.updateSecurityFixBuildNumberPanel(DeployConfigGeneralPanel.java:1249)
Sep 26, 2022 2:23:47 PM STDERR: at com.sygate.scm.console.ui.client.dlg.DeployConfigGeneralPanel.updateSecurityFixBuildNumberPanel(DeployConfigGeneralPanel.java:1205)
Sep 26, 2022 2:23:47 PM STDERR: at com.sygate.scm.console.ui.client.dlg.DeployConfigGeneralPanel$2.actionPerformed(DeployConfigGeneralPanel.java:896)
Sep 26, 2022 2:23:47 PM STDERR: at java.desktop/javax.swing.JComboBox.fireActionEvent(JComboBox.java:1264)
Sep 26, 2022 2:23:47 PM STDERR: at java.desktop/javax.swing.JComboBox.contentsChanged(JComboBox.java:1337)
SEPM 14.3 Ru5 build 14.3.8259.5000
The package has no security fix build number, therefore selecting the 0th item on the combo box when there are no items resulted in the error.
Download SEPM 14.3 RU5 Refresh which has build 8262 and import packages for 32-bit and 64-bit clients. refer to Manually importing client packages into Endpoint Protection Manager