Uninstall Microsoft Installer KB981669 from the computer and then reboot the system. Restart the PGP Desktop installation.
Workaround (without uninstall KB981669)
1. Install ORCA tool from internet (it’s part of Windows installer SDK, which can be downloaded from MS site). 2. Open the PGP installer MSI package using ORCA tool (right click .msi and select ‘Edit with ORCA) 3. Find ‘RemoveExistingProducts’ API from ‘Edit|Find’ option in ORCA tool. It should be present in ‘InstallExecuteSequence table). 4. Set the value ‘0’ (Zero) in column ‘condition ‘ for a row of ‘RemoveExistingProducts’. 5. Save the changes. 6. Run the changed msi to install product
Imported Document ID: TECH169553
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