SMTP Error: "554 5.7.1" and the message is rejected
Last Updated January 02, 2019
Symantec Messaging Gateway does not deliver to an external domain, and the Message Audit Log (MAL) shows a final delivery status with the "554 5.7.1" code.
SMTP code "554 5.7.1" is a rejection from the Recipient Domain. SMTP code "554 5.7.1" means 'Not allowed'. The address in 'Mail From' appears to have insufficient submission rights, or is invalid, or is not authorized with the authentication used; the address in an RCPT TO command is inconsistent with the permissions given to the user; the message data is rejected based on the submitting user. A 5xx level status code indicates a "terminal" status and SMG will not attempt to redeliver the message.
The IP address has been included in a Real-Time Blacklist due to Spam coming from your domain.
Your domain or IP address has been blacklisted by the recipient.