The scan request is sent from connector/application using the Symantec Scan Engine Java API (com.symantec.scanengine.* / SymJavaAPI.jar) to the Symantec Antivirus Scan engine for AV check. While scanning the documents, it throws following error frequently:
java.lang.RuntimeException: java.lang.RuntimeException: com.symantec.scanengine.api.ScanException: Unable to open a stream to receive the data from the server.
ava.lang.RuntimeException: java.lang.RuntimeException: com.symantec.scanengine.api.ScanException: Unable to open a stream to receive the data from the server
Following components should be upgraded:
- Symantec Scan Engine to 5.2.11 or newer
- SymJavaAPI.jar bundled in the same package (5.2.11+)
- Java to newest 1.6 build
Symantec Scan Engine version 5.2.3 and bundled SymJavaAPI connector.
Imported Document ID: TECH169959
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