Emailed Reports are not being sent by Symantec Mail Security for Microsoft Exchange 6.x.x
You find the following Application Event Error:
Event Type: Error
Event Source: Symantec Mail Security Managed Components
Event Category: None
Event ID: 0
Description: Failure encountered while sending email with subject: Symantec Mail Security 6.5 for Microsoft® Exchange auto-generated report to one or more of the following recipient(s): firstname.lastname@example.org
Time : Thursday, September 15, 2011 1:23:42 PM
Outer Exception Type: System.Runtime.InteropServices.COMException
Outer Exception Message: The pickup directory path is required and was not specified.
Outer Exception Source: CDO.Message.1
---Outer Exception Stack Trace---
at Symantec.Cmaf.Reporting.DataAccess.ReportingDiskAccess.SendCDOMessage(MessageClass& cdoMessage, ConfigurationClass& cdoConfig)
at Symantec.Cmaf.Reporting.DataAccess.ReportingDiskAccess.SendEmailAsMHTML(String msgFrom, String msgRecipients, String msgSubject, String altTextBody, String filePath, String htmlFileName, StringCollection bodyParts)
Source : Symantec.Cmaf.Reporting.DataAccess.ReportingDiskAccess::SendEmailAsMHTML Thread:25
SendEmailAsMHTML at offset 953 in file:line:column <filename unknown>:0:0
Mail Security supports generating a consolidated Summary report for all of the servers in a server group. Mail Security stores report information on each server in the location that you specify. When you generate a consolidated report, Mail Security pulls the report information for each of the servers to create the consolidated report.
Reports > Views > Report Settings > Report Consolidation > Specify the shared location to store reports: Take note of the path you have especified.
You have not specified the path to store the consolidation reports.
The folder specified does not exits in the file directory.
The folder does not have read/write access.
Specify the shared location to store reports: Mail Security lets you specify where you want each server to store the reports for consolidation. The location must be the same for each server in the group. You must ensure that the full directory path exists on each server. For example, if you specify a directory path of \Program Files\Symantec\6.5\My Reports, ensure that each server contains this full directory path. You must also ensure that the path location has permission to allow read/write access.
Grant access for the Symantec Mail Security Utility service to access the shared storage location. The Symantec Mail Security Utility service must be able to access the shared storage location. Configure the service to run in an account that is a member of the local system Administrators and Domain Users groups and has access to the shared storage location.
More than one Exchange Server in a Server Group.
Microsoft Exchange Server 2003/2007/2010
Microsoft Windows 2003/2008
Imported Document ID: TECH170045
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