Error The session id is not valid or the session has timed out seen in the Submit Incident (Advanced) form.
Last Updated September 28, 2011
When selecting a department, assignee, equipment you encounter an error "The session id <session id string> is not valid or the session has timed out". This issue occurs only when using Internet Explorer.
The session id <session id string> is not valid or the session has timed out
To workaround the issue please perform the following steps:
1. On the ServiceDesk server go to Program Files\Symantec\Workflow\Workflow Deploy\Release\SD.Feeder.TechnicianIncidentForms folder. 2. Open the Web.config file. 3. Find the line that starts <sessionstate. 4. Change cookieless="false" to cookieless="true" 5. Save and close the web.config. 6. Restart IIS for the changes to the web.config to take effect.
Imported Document ID: TECH170625
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