You have connected the EMC Event Enabler (ex CAVA agent) 64bit to the Scan Engine server but the number of Total Requests and Total files scanned in the Home tab is 0 and no scan requests are logged in the Scan Engine logs.
At the time of writing this technote, the most current version of EMC Event Enabler (ex CAVA agent) 64bit is 220.127.116.11 and it still doesn't use the 64bit libraries available since Symantec Scan Engine 5.2.11 and Symantec Protection Engine 7.0.x.
Install EMC Event Enabler 32bit, and make sure that:
Symantec Scan Engine or Symantec Protection Engine is configured to use the ICAP protocol and listens on loopback (127.0.0.1).
The LogOn credentials used to launch the Symantec Scan Engine or Symantec Protection Engine service has administrative rights on the EMC NAS.
The LogOn credentials used to launch the EMC Event Enabler (ex CAVA agent) has administrative rights on the EMC NAS.
The storage Administrator has configured the relevant configuration files on the EMC storage (for instance Viruschecker.conf and Cepp.conf) as per EMC recommendations.
Releases of EMC Event Enabler newer than 18.104.22.168 may include support for the Symantec 64bit libraries. Please check with EMC.
EMC Support Portal: http://www.emc.com/support-training/index.htm
EMC Celerra Networked Addressed Storage
64bit EMC Event Enabler (ex CAVA agent) version 22.214.171.124 or earlier
Symantec Scan Engine 5.x or Symantec Protection Engine 7.0.x
Imported Document ID: TECH170861
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