When the Inventory scan runs on a HP Compaq 8200 Elite client, running 32-bit Windows XP with 4GB of RAM or more installed, the sndata2.exe process crashes, displaying an error to the user.
The problem is specific to the hardware/bios of these machines. It only effects the HP 8200 clients running 32-bit Windows XP with 4GB or more memory installed. If the client is running Windows Vista or later operating systems, the problem will not happen.
As a workaround for the issue, edit the Inventory Policies that apply to these computers, and change the AeXSNPlus.exe scan to only run the 16-bit process, as explained:
Open the INI file for the Inventory Scan (found in the "Program Files\Altiris\Notification Server\NSCap\bin\win32\x86\Inventory Solution" folder). One such file is "AexInvSolnAdm1.ini"
Add "/SNData16" to the "aexsnplus.exe" line in the file.
Do this for each INI file these computers use.
As an option, clone the file and Inventory Policies, to only apply to these effected systems.
HP Compaq 8200 Elite workstations running 32-bit Windows XP, with more than 4GB of RAM installed (as one 4GB chip, or two 2GB chips)
Notification Server 6.0 SP3 Inventory Solution 6.1 SP3 or later
Imported Document ID: TECH170871
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