Getting an error 'Symantec Management Server Error' page when trying to view inventory from the Resource Manager screen.
Article ID: 155137
Updated On:
Products
IT Management Suite
Issue/Introduction
Getting an error 'Symantec Management Server Error' page when trying to view inventory from the Resource Manager screen. It usually goes away after trying a couple more times.
Generic 'Symantec Management Server Error'
Environment
ITMS 7.x, 8.x
Resolution
Increase the default timeout for 'ResourceListReportGetCountDbCommandTimeout' in coresettings.config. By default it's value is 10 seconds:
<customSetting key="ResourceListReportGetCountDbCommandTimeout" type="local" value="10" />
Try to increase slightly the timeout (let's say to 20 sec) until the page loads properly.
Feedback
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