A backup of the Symantec Messaging Gateway is failing to an ftp server configured for PASV mode.
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A backup of the Symantec Messaging Gateway is failing to an ftp server configured for PASV mode.

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Article ID: 155142

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Updated On:

Products

Messaging Gateway

Issue/Introduction

A backup of the Symantec Messaging Gateway (SMG) is failing to an ftp server configured for PASV mode.

A manual connection to the server using the command line ftp is able to login but unable to transfer files.

Cause

The ftp server is configured for PASV  mode and this needs to be turned off or all ports opened from the SMG server back to the ftp server so that it can negotiate a data port.

Resolution

Either open all ports on the firewall on the way back from the SMG  to the ftp server or change the ftp server from PASV  mode.


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