When opening the Symantec Messaging Gateway control center the browser cannot display the web page.
The gateway does not have any network connectivity and cannot ping the default gateway from the command line.
When the SMG starts you can see the following errors:
Starting Symantec Messaging Gateway osconfig: Failed to configure interfaces:
SIOCSIFADDR: No such deviceeth0: unknown interface: No such devicesSIOCSIFNETMASK
: No such deviceSIOCSIFBRDADDRl No such deviceeth0: unknown interface: No such devicesSIOCSIFMTU: No such device
Failed to create default route: SIOCSIFADDR: No such deviceeth0: unknown
interface: No such deviceSIOCSIFNETMASK: No such deviceSIOCSIFBRDADDR: No such
deviceeth0: unknow interface: No such deviceSIOCSIFMTU: No such deviceRTNETLINK
answers: Network is unreachable
The Brightmail Gateway is designed to be installed on a virtual machine with the Guest OS settings set to Linux Other 32 bit. Guest OS settings other than Linux Other 32 bit are not fully supported with the Brightmail Gateway. Please refer to the Installation Guide on page 76 and 77 for more information.
Recreate the virtual machine with Guest OS settings set to Linux Other 32 bit.
Vmware ESXi 4.x
Symantec Messaging Gateway 9.5.x
Virtual Machine Version 7
Guest OS settings set to Red Hat Enterprise Linux 6 32 bit
Imported Document ID: TECH171150
Subscribing will provide email updates when this Article is updated. Login is required.