In Symantec Remote Management on the Remote Control page, after you click Launch Console Internet Explorer (IE) drops down the security warning that it blocked a pop-up.
When you click and choose Allow pop-ups this time only, a dialog displays saying your session has timed out and if you would like to be logged out. The only button available is the OK button which logs you out.
Upgrade IE to version 7 or 8.
Once upgraded the security warning will be about downloading a file. Then you can click on the security warning and choose Download File which will not cause the session timeout problem.
Alternatively, if upgrading IE is not an option. When the security warning displays, choose Always allow pop-ups from this site.
SIEM 9750, 9751, 9752
Imported Document ID: TECH171163
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