Note: If the DebugLogging subkey is not present, create one.
In the right pane, set the following DWORD values based on your requirements:
(DWORD) Enabled = 1
1 = Logging is enabled.
0 = Logging is disabled.
(DWORD) DurationMS = 604800000
The duration in milliseconds that logging is enabled after SepMasterService starts.
logging begins immediately after the SepMasterService starts, and ends either when the duration specified is reached, or when the MaxFilesizeMB limit is met.
(DWORD) MaxFilesizeMB = 800
The max file size limit in megabytes for each individual log file that is created (currently not supported by VPDebug, so this is only supported by WPP). Increase this setting if you increase the DurationMS value.
When the size limit specified is reached, logging automatically stops.
(DWORD) MaxFiles = 1
The maximum number of old log files to keep before starting a new log.
Files are deleted based on the timestamp in their name, so changing the system time can affect the order in which files get phased out.
Create these DWORD values if they do not already exist.
Based on a current known issue, only 1 WPP .etl file will be generatedfor theMaxFiles value. To work around this, increase the MaxFilesizeMB value to a higher value such as 800 MB or more. if necessary.
The DurationMS value 604800000 allows logging to occur for 1 week. If additional time is necessary to reproduce an issue, set the DurationMS value to 1209600000, which allows logging to occur for 2 weeks. This is the maximum value for DurationMS logging.
Restart the Symantec Management Client (SMC)
Changes to these settings require a restart of the SEP client services.
Click Start > Run, and type smc -stop
After the Symantec Endpoint Protection icon disappears from the notification area, type smc -start
Log file location
When enabled, the SMC and Sylink logs are mirrored to WPP logs, rather than being written to their plain text files. Output occurs in the following files.
These files are located in:
Windows 8 32-bit: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\<version>\Data\Logs\
Windows 7 64-bit: C:\ProgramData\Symantec\Symantec Endpoint Protection\<version>\Data\Logs\
Imported Document ID: TECH171176
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