You have created a content policy to use Bcc field of an email for filter purpose. However, the policy does not work as expected.
Bcc is blind copy. This information is not sent to Symantec Messaging Gateway. As a result, there is no way to use Bcc as filter checking.
Use Envelope recipient as filter when creating content filtering policy. Please notice this also checks against To and CC fields as well.
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This will clear the history and restart the chat.