Symantec Endpoint Protection Manager (SEPM) service stops unexpectedly on both main site's SEPM. If Symantec Endpoint Protection Manager service is restarted, everything is working fine. The problem occurs randomly.
"Java -1" 4096 error in Event Viewer Application log.
2011-10-10 08:48:48.265 GRAVE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
2011-10-10 08:48:48.281 GRAVE: Shuting down server ...
2011/10/10 08:49:29:234 : Thread-1 : [com.creamtec.ajaxswing.JVMProcess$1] Health check failed, exiting
The connection to main site's SEPM is made remotely from another SEPM, using different release of the product (i.e. RU7):
Writing main's site SEPM name/IP in red square
Use the same version of SEPM everywhere or use instead SEPM Web console for remote management.
Main site with two SEPM RU6a using remote SQL Server 2005 database. There may be remote site/replication but the other sites do not have any similar issue.
Imported Document ID: TECH171627
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