Default 7.9.x & later path: C:\Program Files\Symantec\SMSMSE\<Version>\Server
3. Create a backup folder (BM_Backup) and move all folders starting with "bm_ruleset" into the backup folder. 4. Start the following services:
Symantec Mail Security for Microsoft Exchange (SMSMSE)
Symantec Mail Security Utility Service (SAVFMSESpamStatsManager)
5. After starting the services, if new bm_ruleset folders delete the BM_Backup directory containing the old bm_ruleset folders. If they are not being created review the conduit.log in the \Logs directory for errors.
Imported Document ID: TECH171955
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe