If the issue persist, check the following registry entries: HKEY_CLASSES_ROOT\Installer\Features\ HKEY_CLASSES_ROOT\Installer\Products\ HKEY_CLASSES_ROOT\Installer\UpgradeCodes\ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\
Within these locations, the key named SMSDOM or Symantec Mail Security for Domino maybe present and corresponding product IDs from the previously installed version. As stated in TECH93774, backup the register. Delete all key occurences corresponding to the product ID referencing SMS DOM or Symantec Mail Security for Domino.
Imported Document ID: TECH172878
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe