When you have installed PGP Desktop and Cypher Guard for PDF on the same system, you are no longer able to open CPD files in Cypher Guard.
Cypher Guard will produce an error similar to the following:
Was not able to confirm the opening of <filename>. If you continue, you will get an error in Adobe Reader.
Adobe Reader should be closed, and then please try again. [ErrorCode: CPD228]
Additionally, Adobe Reader may give the following error:
Adobe Reader could not open <filename> because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't properly decoded).
This is a confirmed bug in PGP Desktop 10.x caused by the NetShare feature.
As a workaround to this issue, you can reinstall PGP Desktop with the NetShare feature disabled using the instructions in article TECH149282.
Imported Document ID: TECH172909
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.