PcAnywhere Black Screen after connecting to Windows Vista or Windows 7.
Last Updated May 16, 2012
Intermittent black screen is displayed when connecting to a PcAnywhere host running on Windows Vista, 7 or 7 SP1.
Connection appears to complete but display window remains black.
This issue can occur when the security option “Secure Workstation after connection – Lock Computer” is selected in the Host configuration settings This option causes the PcAnywhere Host software to issue a command to Windows to lock the Desktop when a Remote connection is made.
A timing issue has been found to occur on occasion when this option is used resulting in a black screen.
This issue has been resolved. Please contact Symantec Technical Support to obtain the hotfix.
Imported Document ID: TECH173037
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe